Metal and Dust prices are subject to change without notice to align with the fluctuating price of gold. Our prices need to be reviewed and updated periodically to ensure we are maintaining high quality product and sustainability standards.
The required timeframe provided for completion of your order is an estimate only and may vary. External delays may occur (such as when in transit to and from casting) which are out of our control. You will always be notified by email of any unexpected delays to your order.
Suitability of setting a customers own diamonds or gemstones is assessed on a case by case basis. Typically, we will only work with Sapphires or Diamonds as these are among the strongest of stones and we are less likely to come into issues with re-purposing these stones. Some gemstones and diamonds are cut poorly and as such we may decide against re-purposing for this reason. While absolute care is taken when removing and re-purposing customer diamonds or gemstones, Metal and Dust is not liable for any damages that may occur during production. The customer will be responsible for the purchase of replacement diamonds or gemstones in this case.
Metal and Dust pieces are primarily made with the lost wax casting technique, which means that each made to order piece is unique and may have minor differences. When casting precious metals at high temperatures, very minor surface imperfections can sometimes be present on a finished piece. This is not a fault nor does it affect the integrity of a jewellery piece.
While it is possible to cast with a customers own gold, this method can have it's complications. Sometimes original jewellery pieces can be 'contaminated' or contain unknown alloys and these impurities may affect the casting result.
